Bilingual IT Service Delivery Lead, Asia - Hybrid

Par Excellence Search Consulting Inc; Makati; Hybrid; PHP 1,200,000 - 2,100,000; Full time

Job summary

Par Excellence Search Consulting Inc in Ayala, Makati, Philippines, invites applications for a Bilingual Service Delivery Manager to oversee IT service delivery across Asia. You will partner with regional IT teams, business stakeholders, and external providers to ensure reliable service, governance, and continuous improvement.

The role offers a hybrid work setup (2 days onsite, 3 days WFH) with Mon-Fri days.

Qualifications

• Bachelor's degree in a relevant field or equivalent experience.
• 12+ years in IT Service Management or Service Delivery.
• 8+ years in a global manufacturing org managing Shared IT Services.
• Strong knowledge of ITIL; ITIL 4 Foundation preferred.
• Fluent English; Asian language skills (Thai, Mandarin, or Japanese) are a plus.
• Experience handling high-priority escalations and cross-functional coordination.
• Proficiency with ITSM tools such as ServiceNow or BMC Helix.
• Familiarity with ISO 27001, PCI-DSS, or SOC is a plus.

Responsibilities

• Build strong relationships with business leaders and stakeholders.
• Act as IT partner, communicating performance, risks, and priorities.
• Drive adoption of global IT standards while respecting local requirements.
• Identify IT service risks and oversee demand intake and prioritization.
• Work with infrastructure teams on capacity planning for critical services.
• Ensure new services are ready before go-live and monitor SLAs/OLAs.
• Escalation point for major incidents with RCA and corrective actions.
• Lead CSI initiatives for efficiency, cost optimization, and user satisfaction.
• Monitor external providers and budget IT services regionally.
• Conduct service reviews and maintain stakeholder communication.

Skills

ITIL

Service Delivery

Stakeholder mgmt

Vendor management

ServiceNow

CSI

Risk management

Communication

Cross-cultural

Education

Bachelor's degree

Tools

ServiceNow

BMC Helix

Job description

Par Excellence Search Consulting Inc in Ayala, Makati, Philippines, invites applications for a Bilingual Service Delivery Manager to oversee IT service delivery across Asia. You will partner with regional IT teams, business stakeholders, and external providers to ensure reliable service, governance, and continuous improvement.

The role offers a hybrid work setup (2 days onsite, 3 days WFH) with Mon-Fri days.