Service Delivery Manager

Stefanini, Inc; Pasay; Hybrid; PHP 1,200,000 - 1,800,000; Full time

Job summary

Stefanini, Inc in Pasay is searching for a Service Delivery Manager to act as the Single Point of Contact for clients. The ideal candidate will manage the daily delivery of Service Desk and BPO services while providing leadership to the team.

This role requires a Bachelor's degree and a minimum of 2-3 years of experience in an IT management role. The work setup is hybrid, requiring two days a week onsite in Pasay City, Philippines.

The salary is based on experience.

Qualifications

• Minimum of 2‑3 years experience in an IT management role (ITO, Service Desk, or Helpdesk).
• In‑depth understanding of ITO industry dynamics.
• High tolerance and ability to lead and manage ambiguous situations.

Responsibilities

• Act as Single Point of Contact (SPOC) for client(s).
• Responsible for day to day delivery of Service Desk, Security Administration, and BPO services.
• Provide leadership, direction and coach/mentor team.
• Implement, monitor and adhere to Best Practices
• Implement process improvements
• Manage scope of work and changes of scope
• Assist with new launches or new business with client(s)
• Assist with invoicing

Skills

Critical thinking and problem solving skills

Excellent relationship skills

Superior verbal, written, facilitation and presentation skills

Collaboration and team leadership abilities

Effective time and project management skills

Facilitation

Presentation skills

Team leadership

Time management

Project management

Collaboration

Education

Bachelor's degree or four‑year equivalent

ITIL Foundations

Six-Sigma Certification

Tools

ITIL Foundations or Six‑Sigma Certification

Job description

Join us to co-create solutions for a better future!

Job Details

Service Delivery Manager, Pasay | Posted: 6/25/2026 | Full Time | Remaining Positions: 2

Responsibilities

• Act as Single Point of Contact (SPOC) for client(s)
• Responsible for day to day delivery of Service Desk, Security Administration, Deskside, Tech Staffing and BPO services
• Provide leadership, direction and coach/mentor team
• Implement, monitor and adhere to Best Practices
• Implement process improvements
• Manage scope of work and changes of scope
• Assist with new launches or new business with client(s)
• Assist with invoicing

Qualifications

• Bachelor's degree or four‑year equivalent preferred
• Minimum of 2‑3 years experience in an IT management role (ITO, Service Desk, or Helpdesk)
• In‑depth understanding of ITO industry dynamics
• Critical thinking and problem solving skills
• High tolerance and ability to lead and manage ambiguous situations
• Excellent relationship skills
• Superior verbal, written, facilitation and presentation skills
• Collaboration and team leadership abilities
• Effective time and project management skills
• ITIL Foundations or Six‑Sigma Certification
• Work setup: Hybrid (2 days/week onsite)
• Office location: Pasay City, Philippines

Pay Range: Based on Experience