Global CIR Analyst (Japanese) – Resolve Issues & Optimize O2C

3M; Taguig; On-site; PHP 480,000 - 720,000; Full time

Job summary

3M is seeking a Customer Issue Resolution Analyst (Japanese) for its GBS in the Philippines. You’ll support global B2B customers, investigate order-to-cash issues, and drive timely resolutions with cross-functional teams across Supply Chain, Finance, and Sales.

You’ll apply Lean, Six Sigma, analytics, and automation to improve processes and the customer experience, communicating in Japanese and English. This role offers global exposure and growth within a leading science company.

Qualifications

• At least 1 year of experience in Customer Service, Customer Support, Order Management, or related field.
• Fluent in Japanese and proficient in English.
• Clear communication, problem-solving, and customer-centric mindset.
• ERP experience is advantageous.

Responsibilities

• Own and resolve customer issues across the Order-to-Cash journey.
• Investigate concerns, identify root causes, and drive next steps.
• Communicate with customers in Japanese and in English.
• Work across global teams to solve issues and improve the customer experience.
• Apply Lean, Six Sigma, analytics, automation, and AI-enabled tools to make work smarter and more effective.

Skills

Japanese language

English language

Tools

ERP experience

Job description

3M is seeking a Customer Issue Resolution Analyst (Japanese) for its GBS in the Philippines. You’ll support global B2B customers, investigate order-to-cash issues, and drive timely resolutions with cross-functional teams across Supply Chain, Finance, and Sales.

You’ll apply Lean, Six Sigma, analytics, and automation to improve processes and the customer experience, communicating in Japanese and English. This role offers global exposure and growth within a leading science company.