Bilingual HR Support Specialist (Spanish)

Hexaware Technologies Phil. Branch; Taguig; Hybrid; PHP 580,000 - 870,000; Full time

Job summary

Hexaware Technologies Philippines' Global HR Support Services team provides HR, payroll, and benefits expertise for US and Canadian clients, ensuring high quality service and data integrity. The role specifically supports Spanish-speaking customers and stakeholders with written and verbal Spanish communication.

Key duties include managing US/Canada client portfolios, processing tasks for timely resolutions, resolving data errors in HR systems, and collaborating across groups to maintain service

Qualifications

• Spanish language proficiency required for written and spoken communication.
• Experience supporting US/Canada client portfolios in HR/payroll.
• Strong data integrity and ability to resolve issues in CRM.

Responsibilities

• Manage a Canadian and US client portfolio with focus on larger worksites.
• Process tasks to ensure timely resolution of customer and WSE requests.
• Resolve data errors to ensure accurate HR, payroll and benefits processing.
• Build relationships with internal groups to resolve customer-facing issues.
• Triage issues to identify root cause and process improvements.
• Handle moderate to complex inquiries and advise on compliance requirements.
• Provide support to Spanish-speaking customers and stakeholders in Spanish.

Skills

Spanish language proficiency

Tools

CRM system

Job description

Hexaware Technologies Philippines' Global HR Support Services team provides HR, payroll, and benefits expertise for US and Canadian clients, ensuring high quality service and data integrity. The role specifically supports Spanish-speaking customers and stakeholders with written and verbal Spanish communication.

Key duties include managing US/Canada client portfolios, processing tasks for timely resolutions, resolving data errors in HR systems, and collaborating across groups to maintain service