Bilingual Spanish–English Support Specialist

Staffhero; Philippines; In loco; PHP 279.000 - 391.000; Tempo pieno

Descrizione del lavoro

StaffHero is seeking a Spanish–English bilingual representative to join our team in the Philippines. The role combines voice support (80%) with back-office administrative tasks (20%), handling inbound and outbound calls in both languages, and maintaining accurate case notes and records.

The ideal candidate is highly organized, skilled in communication, and capable of managing both live interactions and back-office responsibilities in a fast-paced environment.

Competenze

• Fluent in Spanish and English (verbal and written communication).
• Customer service or call center experience preferred.
• Strong communication, active listening, and problem-solving skills.
• Ability to multitask between phone interactions and administrative duties.
• Basic proficiency in computer applications, CRM, or ticketing systems.
• Flexibility to work shifting schedules, weekends, and holidays if required.

Mansioni

• Handle inbound and outbound calls in Spanish and English with professionalism.
• Provide accurate information, guidance, and resolution to inquiries.
• Manage customer concerns, complaints, and service requests with empathy.
• Meet or exceed quality, productivity, and customer satisfaction targets.
• Follow escalation protocols for complex or high-impact cases.
• Document call outcomes and follow-up actions in systems.
• Maintain and update customer records and trackers.
• Coordinate with internal teams such as operations, billing, recruitment, or client services.
• Support email follow-ups, basic reporting, and non-voice tasks.

Conoscenze

Spanish

English

Descrizione del lavoro

StaffHero is seeking a Spanish–English bilingual representative to join our team in the Philippines. The role combines voice support (80%) with back-office administrative tasks (20%), handling inbound and outbound calls in both languages, and maintaining accurate case notes and records.

The ideal candidate is highly organized, skilled in communication, and capable of managing both live interactions and back-office responsibilities in a fast-paced environment.