Bilingual Customer Support & Success Specialist

HCL Technologies Limited; Taguig; On-site; PHP 240,000 - 360,000; Full time

Job summary

HCL Technologies Limited is seeking a customer service professional in Taguig, Metro Manila, Philippines to handle inbound calls, resolve inquiries, and log interactions. The role emphasizes clear communication and proactive problem-solving in a diverse, fast-paced setting.

The ideal candidate will demonstrate strong organizational skills, the ability to gather information efficiently, and maintain customer satisfaction across various segments and services.

Qualifications

• Proficient with Microsoft Office tools (Outlook, Word, Excel, PowerPoint).
• Excellent communication skills, both verbal and written.
• Demonstrates commitment to high professional ethical standards and diversity.
• Thrives in a fast-paced, multicultural environment.
• Ability to view situations from multiple perspectives.
• Persuasive with details and facts.
• Comfortable working in a diverse environment.

Responsibilities

• Responds to telephone inquiries and complaints using scripts and procedures
• Gathers information, researches/resolves inquiries and logs customer calls
• Communicates appropriate options for resolution in a timely manner
• Informs customers about services available and assesses customer needs

Skills

Communication skills

Multitasking

Time management

Problem solving

Relationship building

Interpersonal skills

Tools

Outlook

Word

Excel

PowerPoint

Job description

HCL Technologies Limited is seeking a customer service professional in Taguig, Metro Manila, Philippines to handle inbound calls, resolve inquiries, and log interactions. The role emphasizes clear communication and proactive problem-solving in a diverse, fast-paced setting.

The ideal candidate will demonstrate strong organizational skills, the ability to gather information efficiently, and maintain customer satisfaction across various segments and services.