Customer Support Specialist

HCL Technologies Philippines Inc; Taguig; On-site; PHP 290,000 - 424,000; Full time

Job summary

HCL Technologies Philippines Inc. is seeking a Customer Service Associate to respond to telephone inquiries, gather information, and resolve issues following standard scripts.

You will communicate options for resolution and inform customers about available services, while assessing their needs. The role requires strong English communication, proficiency in Microsoft Office, and the ability to work in a fast-paced, diverse environment.

Qualifications

• Excellent communication skills, both written and verbal.
• Fluent in English and comfortable interacting with customers.
• Proficient with Microsoft Office applications (Outlook, Word, Excel, PowerPoint).
• Ability to work in a fast-paced, diverse workplace.
• Strong interpersonal and relationship-building skills.

Responsibilities

• Responds to telephone inquiries and complaints using standard scripts and procedures
• Gathers information, researches/resolves inquiries and logs customer calls
• Communicates appropriate options for resolution in a timely manner
• Informs customers about services available and assesses customer needs

Skills

English fluency

Communication

Interpersonal

Multitasking

Time management

Customer service

Tools

Outlook

Word

Excel

PowerPoint

Job description

HCL Technologies Philippines Inc. is seeking a Customer Service Associate to respond to telephone inquiries, gather information, and resolve issues following standard scripts.

You will communicate options for resolution and inform customers about available services, while assessing their needs. The role requires strong English communication, proficiency in Microsoft Office, and the ability to work in a fast-paced, diverse environment.