Bilingual Customer Service Specialist (Spanish/English)

Recruitify_HR; Pasay; On-site; PHP 279,000 - 391,000; Full time

Job summary

Recruitify_HR in Pasay, Philippines, is seeking a bilingual Customer Service Specialist capable of supporting customers in English and Spanish. You will handle inquiries, provide product information, resolve issues, and document interactions in our database.

Join a fast-paced, team-oriented environment, participate in training to deepen product knowledge, and contribute to continuous process improvements to raise customer satisfaction and loyalty.

Qualifications

• High School diploma or equivalent.
• 1-3 years of experience in customer service or related field.
• Fluent in Spanish and English, with excellent communication skills.
• Ability to handle customer complaints and provide solutions effectively.
• Strong problem-solving skills and a positive attitude toward customer service.
• Comfortable working in a fast-paced, team-oriented environment.

Responsibilities

• Provide exceptional customer service and support in both English and Spanish.
• Assist customers with inquiries, product information, and issue resolution.
• Document customer interactions and maintain accurate records in the database.
• Collaborate with team members to improve service processes and enhance customer satisfaction.
• Participate in training sessions to develop product knowledge and skills.

Skills

Fluent in Spanish

Fluent in English

Excellent communication

Education

High School diploma or equivalent

Job description

Recruitify_HR in Pasay, Philippines, is seeking a bilingual Customer Service Specialist capable of supporting customers in English and Spanish. You will handle inquiries, provide product information, resolve issues, and document interactions in our database.

Join a fast-paced, team-oriented environment, participate in training to deepen product knowledge, and contribute to continuous process improvements to raise customer satisfaction and loyalty.