Bilingual Customer Service Representative - Cantonese

inspiro; Pasig; On-site; PHP 279,000 - 446,000; Full time

Job summary

Inspiro is seeking a Cantonese-speaking customer service professional who enjoys engaging with people and proactively resolving issues. The role emphasizes delivering exceptional service and turning customers into loyal brand advocates.

You will handle inquiries by phone, email, and chat, provide accurate information on products, pricing, and availability, collaborate with internal teams to resolve concerns, and maintain customer records with precise data entry.

Qualifications

• Proficient in Cantonese speaking, reading, writing or typing.
• Excellent phone etiquette and interpersonal communication.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Engage with customers via phone, email, and chat to address inquiries and provide support.
• Deliver accurate and clear information regarding products, pricing, and availability.
• Collaborate with internal teams to resolve customer concerns and ensure seamless service delivery.
• Maintain and update customer records through accurate data entry across multiple platforms.

Skills

Customer service

Communication

Multitasking

Education

Senior High School or some College

Job description

We are looking for a Cantonese-speaking customer-focused professional who enjoys engaging with people and proactively resolving issues. The ideal candidate is passionate about delivering exceptional service and turning customers into loyal brand advocates.

Key Responsibilities

• Engage with customers via phone, email, and chat to address inquiries and provide support
• Deliver accurate and clear information regarding products, pricing, and availability
• Collaborate with internal teams to resolve customer concerns and ensure seamless service delivery
• Maintain and update customer records through accurate data entry across multiple platforms

Qualifications

• At least Senior High School Graduate or 2 years completed in College (any course)
• Proficient in speaking, reading, writing or typing in Cantonese
• Excellent phone etiquette with strong verbal, written, and interpersonal communication skills
• Ability to multitask, stay organized, and prioritize tasks in a fast-paced environment
• Customer-centric mindset with strong problem-solving skills