Bilingual Customer Care Associate (Spanish/English)

Recruitify_HR; Pasay; On-site; PHP 279,000 - 424,000; Full time

Job summary

Recruitify_HR is seeking a bilingual Customer Support Associate in Metro Manila. The role requires handling inquiries in English and Spanish, guiding customers on products and services, and resolving issues to sustain high satisfaction.

You will collaborate with colleagues to improve the customer experience, perform follow-ups, and maintain accurate records of interactions and feedback in a fast-paced office environment.

Qualifications

• Bachelor’s degree in a relevant field (preferred).
• 1–3 years in customer service or related field.
• Proficiency in English and Spanish with excellent verbal and written communication.
• Strong problem-solving, empathy, and a positive attitude.
• Ability to multitask and prioritize in a fast-paced environment.

Responsibilities

• Assist customers in English and Spanish, answering inquiries and providing information on products and services.
• Resolve issues to maintain high satisfaction levels.
• Collaborate with the team to improve customer experience and processes.
• Conduct follow-ups to ensure needs are met and provide extra assistance.
• Maintain accurate records of customer interactions and feedback.

Skills

Bilingual English/Spanish

Excellent communication

Customer service

Education

Bachelor's degree

Job description

Recruitify_HR is seeking a bilingual Customer Support Associate in Metro Manila. The role requires handling inquiries in English and Spanish, guiding customers on products and services, and resolving issues to sustain high satisfaction.

You will collaborate with colleagues to improve the customer experience, perform follow-ups, and maintain accurate records of interactions and feedback in a fast-paced office environment.