Bilingual Customer Care Ambassador — Upsell & Order Specialist

Lean Solutions Group; Cebu City; Remote; PHP 223,000 - 391,000; Full time

Job summary

Lean Solutions Group (LSG) is hiring a Bilingual Customer Care Ambassador in Cebu City to handle inbound food and beverage orders, ensuring accurate entry into the system and upselling add-ons to boost sales. The role supports customers with order changes and inquiries to deliver a smooth ordering experience.

Candidates should have at least 3 months of call center experience, a High School Diploma or GED, and strong bilingual communication in English and a second language.

Qualifications

• 3 months of call center/phone support experience.
• High School Diploma or GED equivalent.
• Excellent bilingual verbal communication in English and secondary language.
• Strong sales mindset to upsell menu items naturally.
• High attention to detail and multitasking ability.
• Willingness to work flexible shifts including evenings, nights, weekends, and holidays.

Responsibilities

• Process inbound phone orders accurately and dispatch to stores for fulfillment.
• Actively upsell menu items on every transaction to increase average order value.
• Process order modifications or cancellations promptly and inform stores of changes.
• Address customer inquiries regarding product availability, menu options, and store pricing.
• Field customer feedback or concerns and log details for follow-up.

Skills

Bilingual communication

Sales mindset

Attention to detail

Multitasking

Shift flexibility

Education

High School Diploma or GED

Job description

Lean Solutions Group (LSG) is hiring a Bilingual Customer Care Ambassador in Cebu City to handle inbound food and beverage orders, ensuring accurate entry into the system and upselling add-ons to boost sales. The role supports customers with order changes and inquiries to deliver a smooth ordering experience.

Candidates should have at least 3 months of call center experience, a High School Diploma or GED, and strong bilingual communication in English and a second language.