Bilingual Client Services Associate - Mandarin/English

True North Insights; Makati; Hybrid; PHP 469,000 - 781,000; Full time

Benefits offered by this job

Base pay + uncapped bonus

Day 1 HMO + Life Insurance

13th Month

US holiday leave

Vacation leave

Sick leave

Team events

Job summary

True North Insights in Manila is seeking an Associate on our Client Services team. You’ll own projects from sourcing experts to coordinating logistics, acting as the hub between client needs and insight delivery in a fast-paced, KPI-driven environment.

The role requires Mandarin and English fluency, a bachelor’s degree, and at least 6 months in a client-facing role. You’ll operate across time zones, manage communications with senior executives, and adapt to remote or hybrid work with training

Qualifications

• Fluency in Mandarin and English is required.
• Bachelor’s degree from an accredited institution is required.

Responsibilities

• Own expert engagement from end to end: sourcing, vetting, outreach, and scheduling.
• Speak directly with experts and stakeholders across industries and time zones.
• Deliver on tight timelines across multiple fast-moving client workstreams.
• Understand business problems quickly and match them with relevant industry expertise.
• Drive outcomes through sound judgment, clear communication, and relentless follow-through.

Skills

Mandarin

English

Education

Bachelor’s degree

Job description

True North Insights in Manila is seeking an Associate on our Client Services team. You’ll own projects from sourcing experts to coordinating logistics, acting as the hub between client needs and insight delivery in a fast-paced, KPI-driven environment.

The role requires Mandarin and English fluency, a bachelor’s degree, and at least 6 months in a client-facing role. You’ll operate across time zones, manage communications with senior executives, and adapt to remote or hybrid work with training