Bilingual Client Service Analyst - Treasury & Clients

Testing Site - JPMC; Metro Manila; On-site; PHP 200,000 - 300,000; Full time

Job summary

Testing Site - JPMC in Metro Manila seeks a Client Service Analyst fluent in English and at least one of Mandarin, Japanese, or Korean to serve a portfolio of clients. You will resolve issues, coordinate across Relationship, Operations, Treasury Sales, and Implementations, and support translation needs as required.

You will develop expertise in commercial treasury management products, maintain strong client relationships, and contribute to service improvements while working in a night-shift,

Qualifications

• Business-level English and at least one of Mandarin, Japanese, or Korean.
• Fresh graduates with outstanding academics or internship experience welcome.
• Experience working with diverse stakeholders and delivering client support.
• Proficiency with Word, Excel, and PowerPoint; willingness to improve digital literacy.
• Excellent written and verbal communication with a customer-focused mindset.
• Strong analytical and problem-solving skills with attention to detail.
• Ability to collaborate across teams and build strong working relationships.
• Ability to work independently with supervision and escalate complex issues as needed.
• Strong time management and organizational skills to meet deadlines.
• Professionalism and integrity in all interactions; focus on continuous improvement.

Responsibilities

• Serve as the primary point of service contact for your assigned client portfolio.
• Collaborate with Client Service Associates or Senior Associates to address client issues with timely follow-up and clear ownership.
• Resolve issues by identifying underlying problems and patterns to drive durable solutions.
• Act as a liaison between Relationship teams, Operations, Treasury Management Sales, and Implementations.
• Develop expertise in commercial treasury management products and services.
• Identify and mitigate risks to prevent fraudulent account behavior and potential fraud exposure.
• Prioritize daily tasks using strong time management and organizational skills to maximize productivity.
• Adhere to established policies, procedures, and practices while maintaining a professional presence with clients and teams.
• Provide Chinese Mandarin, Japanese, or Korean translation support for client relationship tasks when needed.
• Participate in joint client calls with Bankers and Treasury Sales Officers, in person and over the phone.
• Contribute to projects that improve client service delivery through innovation and continuous improvement.

Skills

English proficiency

Mandarin

Japanese

Korean

Stakeholder management

Customer service mindset

Communication skills

Analytical thinking

Problem solving

Time management

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Testing Site - JPMC in Metro Manila seeks a Client Service Analyst fluent in English and at least one of Mandarin, Japanese, or Korean to serve a portfolio of clients. You will resolve issues, coordinate across Relationship, Operations, Treasury Sales, and Implementations, and support translation needs as required.

You will develop expertise in commercial treasury management products, maintain strong client relationships, and contribute to service improvements while working in a night-shift,