Client Service Analyst - Global Client Support (German Bilingual) (Manila) (Commercial & Investment Banking)

Testing Site - JPMC; Metro Manila; On-site; PHP 357,000 - 580,000; Full time

Benefits offered by this job

Onsite role

Job summary

Testing Site - JPMC in Manila seeks a Client Service Analyst to handle daily inquiries, process transactions, and resolve issues in a collaborative environment. You will refer services based on client needs and stay updated on financial products and policies.

Requirements include fluent German, ability to work under pressure, and strong communication skills. This is an onsite role with structured shifts to support 3PM–12MN/1AM MNL time, Monday through Friday.

Qualifications

• Fluent in German (written and spoken).
• Familiarity with client service operations including transaction processing and problem solving.
• Ability to apply policies to resolve issues and refer services when appropriate.
• Strong communication and probing skills to assess inquiries.
• Ability to work in a fast-paced environment and adapt to change.

Responsibilities

• Provide daily client inquiries support, process transactions and troubleshoot issues.
• Apply policies to resolve non-routine problems.
• Identify opportunities to refer services based on client needs and market trends.
• Ask probing questions to accurately assess inquiries.
• Maintain data integrity and ensure accurate transaction processing.
• Manage multiple tasks efficiently in a fast-paced environment.
• Collaborate effectively within a team and communicate professionally.
• Work with multiple applications including MS Windows and Office.

Skills

German language

Communication skills

Multitasking

Problem solving

Teamwork

Data integrity

Policy understanding

Education

College degree preferred

Tools

MS Windows

MS Office

Job description

Join a collaborative Client Service Team where your communication and problem-solving skills make a daily impact. You will address client inquiries, process transactions, and identify opportunities to refer solutions based on client needs. You’ll build expertise in financial products, apply policies to resolve issues, and help drive superior service outcomes. Grow your skills in a dynamic environment that values adaptability, teamwork, and continuous learning.

As a Client Service Analyst in the Commercial Bank, you play a pivotal role in delivering exceptional customer service and operational support. You provide daily support by addressing client inquiries, processing transactions, and troubleshooting issues using your knowledge of policies and procedures. You identify opportunities to refer services based on client needs, leveraging your understanding of financial products and market trends. Your work has a significant impact on the team and clients, and you make decisions within established procedures.

Job responsibilities

• Provide daily operational support by addressing client inquiries, processing transactions, and troubleshooting issues.
• Apply knowledge of policies and procedures to resolve non-routine problems.
• Identify opportunities to refer services based on client needs and market trends.
• Utilize probing questions to accurately assess inquiries and requests.
• Ensure accurate transaction processing and maintain data integrity.
• Manage multiple tasks efficiently in a fast-paced environment.
• Adapt to change and work effectively within a team.
• Communicate clearly and professionally with clients and colleagues.
• Identify common issues and provide straightforward solutions.
• Work with multiple applications simultaneously, including MS Windows and Office.

Required qualifications, capabilities, and skills

• Proficiency in the German language, both written and spoken.
• Baseline knowledge of client service operations, including transaction processing, troubleshooting, and service referral.
• Demonstrated ability to apply policies and procedures to solve non-routine problems.
• Excellent communication skills; able to use probing questions to assess inquiries.
• Ability to work in a fast-paced environment and adapt to change.
• Strong interpersonal skills to effectively interact with clients and address inquiries.
• Ability to accurately process transactions and ensure data integrity.
• Skills to manage multiple tasks efficiently.
• Ability to identify common issues and provide straightforward solutions.
• Proficiency in MS Windows and Office; able to work with multiple applications at once.

Preferred qualifications, capabilities, and skills

• College degree preferred, or equivalent work experience.
• Minimum 1 year of customer service, operations, sales, or portfolio management experience, preferably in banking or financial services.
• Relentless and versatile learner; aptitude for assimilating new industry, company, product, or technical knowledge.
• Highly organized; able to manage competing priorities.
• Consistent professional presence; able to adapt to evolving needs and situations.
• Excellent written and verbal communication skills.

Additional Information:

• 3PM/4PM-12MN/1AM MNL Time Mondays-Fridays
• 100% Work Onsite