Client Liaison

BruntWork; Mexico; On-site; PHP 2,257,000 - 3,009,000; Full time

Benefits offered by this job

Health insurance

Remote work

Job summary

BruntWork is seeking a friendly Bilingual Client Service Liaison for a full-time remote role. You will handle inbound and outbound calls in English and Spanish, log interactions in the firm's database, and support internal teams with administrative tasks.

This position requires full fluency in both languages, a customer-service background, and a warm, professional phone demeanor. Training is provided, and there is immediate hiring with health insurance eligibility for locations where offered.

Qualifications

• Full fluency in English and Spanish, written and spoken.
• Experience in customer service, preferably client-facing.
• Comfort with long phone conversations.
• Excellent verbal communication with a warm, professional phone demeanor.
• Strong organizational skills and ability to juggle overlapping responsibilities.

Responsibilities

• Serve as the primary customer-facing point of contact for clients via phone and email.
• Handle inbound and outbound calls in English and Spanish.
• Log client communications and updates in the firm's database.
• Provide general administrative support across firm roles.
• Collaborate with internal teams to address client questions and needs promptly.

Skills

Bilingual English/Spanish

Customer service

Phone communication

Organizational skills

Team collaboration

Tools

CRM software

Job description

We are seeking a friendly and highly articulate Bilingual Client Service Liaison to join our team in a full-time remote role. As the primary point of contact, you will handle inbound and outbound phone calls in both English and Spanish to address inquiries and deliver exceptional customer support. You will also log communication details in the firm's database and collaborate with internal teams to handle general administrative tasks. No prior legal background is necessary, making this ideal for a client-focused communicator ready to learn through complete on-the-job training.

Schedule:

Remote, Full Time | Mon-Fri, 8:30 AM - 5:00 PM EST (40 hrs per week)

Responsibilities:

• Serve as the primary, customer-facing point of contact for clients via phone and email.
• Handle inbound calls, address client inquiries, and conduct proactive outbound follow-up calls in both English and Spanish.
• Communicate empathetically, professionally, and clearly with clients to ensure a positive service experience.
• Assist with cross-departmental tasks and provide general administrative support as needed across firm roles.
• Document client communications, updates, and key details accurately within the firm's database.
• Collaborate closely with internal team members to ensure client questions and needs are addressed promptly.

Requirements:

• Full fluency in both English and Spanish (written and verbal) is required.
• Proven customer service experience, preferably in a client-facing environment.
• High level of comfort and confidence spending a significant portion of the day on the phone.
• Excellent verbal communication skills with a professional, warm, and approachable phone demeanor.
• Strong organizational skills and the ability to adapt to overlapping responsibilities within a collaborative team.
• No prior legal experience necessary (full training provided on the job).
• Permanent work from home
• Immediate hiring
• Health insurance for eligible locations