Bilingual Billing & Collections Specialist (Japanese)

Willis Towers Watson; Pateros; On-site; PHP 446,000 - 781,000; Full time

Job summary

Willis Towers Watson in the Philippines is seeking a Finance Operations Specialist with a focus on payment processing and reconciliation. The role requires strong attention to detail and the ability to manage multiple tasks in a fast-paced Shared Services environment.

Responsibilities include processing payment requests, cash management duties, maintaining ledgers, and ensuring compliance with policies. Proficiency in English and Japanese (N3-N1) is essential for stakeholder communication.

Qualifications

• Bachelor's degree required.
• Japanese language proficiency (N3 to N1).
• Strong communication skills in English (verbal and written).
• Good understanding of accounts receivable and payable processes.
• High accuracy and attention to detail.
• Ability to learn new processes and switch between tasks.
• Proficiency in MS Office applications.

Responsibilities

• Process payment requests in accordance with financial policies.
• Conduct reconciliation of statements for clients/carriers and maintain records.
• Perform daily cash management tasks and ledger postings.
• Escalate discrepancies to the front end team promptly.
• Maintain ledger records and track actions in the operating system.
• Handle document and backup requests within agreed timelines.
• Escalate urgent queries to the line manager as needed.
• Ensure adherence to Group policies and Willis Insurance Essentials.
• Escalate errors and incidents per internal/external regulatory guidelines.
• Support key initiatives to implement changes and participate in team meetings.

Skills

Japanese proficiency (N3–N1)

Clear business English

AR/AP processes

Attention to detail

Multitasking

MS Office

Education

Bachelor's degree

Job description

Willis Towers Watson in the Philippines is seeking a Finance Operations Specialist with a focus on payment processing and reconciliation. The role requires strong attention to detail and the ability to manage multiple tasks in a fast-paced Shared Services environment.

Responsibilities include processing payment requests, cash management duties, maintaining ledgers, and ensuring compliance with policies. Proficiency in English and Japanese (N3-N1) is essential for stakeholder communication.