Billing and Collections Sr. Advisor (Japanese Speaker)

Willis Towers Watson; Pateros; On-site; PHP 446,000 - 781,000; Full time

Job summary

Willis Towers Watson in the Philippines is seeking a Finance Operations Specialist with a focus on payment processing and reconciliation. The role requires strong attention to detail and the ability to manage multiple tasks in a fast-paced Shared Services environment.

Responsibilities include processing payment requests, cash management duties, maintaining ledgers, and ensuring compliance with policies. Proficiency in English and Japanese (N3-N1) is essential for stakeholder communication.

Qualifications

• Bachelor's degree required.
• Japanese language proficiency (N3 to N1).
• Strong communication skills in English (verbal and written).
• Good understanding of accounts receivable and payable processes.
• High accuracy and attention to detail.
• Ability to learn new processes and switch between tasks.
• Proficiency in MS Office applications.

Responsibilities

• Process payment requests in accordance with financial policies.
• Conduct reconciliation of statements for clients/carriers and maintain records.
• Perform daily cash management tasks and ledger postings.
• Escalate discrepancies to the front end team promptly.
• Maintain ledger records and track actions in the operating system.
• Handle document and backup requests within agreed timelines.
• Escalate urgent queries to the line manager as needed.
• Ensure adherence to Group policies and Willis Insurance Essentials.
• Escalate errors and incidents per internal/external regulatory guidelines.
• Support key initiatives to implement changes and participate in team meetings.

Skills

Japanese proficiency (N3–N1)

Clear business English

AR/AP processes

Attention to detail

Multitasking

MS Office

Education

Bachelor's degree

Job description

Principal Duties and Responsibilities

Operational Delivery

• Processing payment requests in compliance with financial policies and procedures
• Conduct reconciliation of incoming & outgoing statements for Clients/ Carriers and maintain up to date records on operating system
• Perform daily cash management duties, which includes posting of cash to the ledgers, conducting investigation and ensuring appropriate allocation of funds within agreed SLA
• Prompt escalations of identified discrepancies to front end team
• Manage ledger maintenance requests on daily basis and update records of the actions taken on the operating system
• Managing document & backup requests from the customers within agreed timelines
• Maintain vigilance and responsiveness to urgent activity, ensuring appropriate escalation to the line manager for unresolved queries
• Ensure adherence to Group policies and procedures & Willis Insurance Essentials
• Escalate errors and incidents to the Line Manager and operate within the guidelines of internal and external regulators
• Proactively support key initiatives that have been delivered to implement change
• Participate and contribute in team huddles & team meetings

Required Qualifications, Skills, Knowledge, and Experience

Qualifications:

• Minimum Bachelor’s degree required (Open to all streams)

Skills:

• Japanese Language Proficiency Requirement: N3 to N1
• Sound communication skills - Use of clear business English to enable effective direct communication (Verbal/Written) with stakeholders
• Good understanding of account receivable and payable processes
• High degree of accuracy and attention to detail
• Ability to learn new processes and systemsAbility to switch & prioritise multiple tasks as per requirement
• Proficiency in MS Office Applications

Experience:

• Experience in relevant industry preferred (2-4 years in finance)

WTW is an Equal Opportunity Employer