Bilingual Benefits Admin Associate II (Spanish)

Conduent; Philippines; On-site; PHP 268,000 - 469,000; Full time

Job summary

Conduent in the Philippines is seeking a friendly and detail-oriented customer service associate to assist participants with plan provisions and inquiries. You will respond by phone and web, document interactions, and ensure timely, accurate processing of transactions within established guidelines.

You will explain required forms, guide participants through completion, and escalate issues when appropriate while upholding Conduent's policies and standards as an Equal Opportunity Employer.

Responsibilities

• Advise participants on plan provisions to improve decision-making.
• Respond to client inquiries by phone and web.
• Complete transactions for customer inquiries with limited supervision.
• Meet timeliness and accuracy standards.
• Document calls with detailed notes in the case management system.
• Complete callbacks promptly and escalate when needed.
• Adhere to call center metrics and procedures within established requirements.
• Explain required participant forms and provide guidance on completion.
• Perform other duties as assigned.
• Complies with all policies and standards.

Job description

Conduent in the Philippines is seeking a friendly and detail-oriented customer service associate to assist participants with plan provisions and inquiries. You will respond by phone and web, document interactions, and ensure timely, accurate processing of transactions within established guidelines.

You will explain required forms, guide participants through completion, and escalate issues when appropriate while upholding Conduent's policies and standards as an Equal Opportunity Employer.