Benefits Administration Services Associate II - Spanish Bilingual

Conduent; Philippines; On-site; PHP 268,000 - 469,000; Full time

Job summary

Conduent in the Philippines is seeking a friendly and detail-oriented customer service associate to assist participants with plan provisions and inquiries. You will respond by phone and web, document interactions, and ensure timely, accurate processing of transactions within established guidelines.

You will explain required forms, guide participants through completion, and escalate issues when appropriate while upholding Conduent's policies and standards as an Equal Opportunity Employer.

Responsibilities

• Advise participants on plan provisions to improve decision-making.
• Respond to client inquiries by phone and web.
• Complete transactions for customer inquiries with limited supervision.
• Meet timeliness and accuracy standards.
• Document calls with detailed notes in the case management system.
• Complete callbacks promptly and escalate when needed.
• Adhere to call center metrics and procedures within established requirements.
• Explain required participant forms and provide guidance on completion.
• Perform other duties as assigned.
• Complies with all policies and standards.

Job description

Job Description

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

• Improves participant decision-making process by advising participants on plan provisions.
• Responds to client-specific inquiries, including telephone and web correspondence.
• Completes transactions related to customer inquiries with limited supervision.
• Meets timeliness and accuracy standards.
• Documents calls by creating detailed notes in the case management system.
• Completes callbacks in a timely manner and escalates as appropriate.
• Adheres to call center metrics and guidelines within established procedures.
• Explains the appropriate participant forms and provides guidance on completion.
• Performs other duties as assigned.
• Complies with all policies and standards.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

Requirements