BI & MIS Manager: Lead Data Insights & Reporting

Ubiquity

Bacolod

On-site

PHP 1,200,000 - 1,800,000

Full time

2 days ago

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Job summary

Ubiquity in Bacolod is seeking a Manager, Business Intelligence to own MIS and BI delivery for client accounts. You will lead BI/MIS analysts, ensure KPI compliance with SOW definitions, and turn operational data into actionable recommendations for Operations, Workforce Management, Quality and Training.

You will drive data quality, automation, and governance across reports, with a focus on scalable templates and dashboards as programs expand.

Qualifications

Minimum 6 years in business intelligence, MIS or reporting analytics, with 3+ years in BPO/contact center.
At least 2 years of team leadership as supervisor or manager.
Proven ability to build dashboards and reports in at least one BI platform (Looker/Power BI/Tableau).
Experience extracting data from CMS/ACD, WFM, CRM and QA platforms and knowledge of contact center metrics.

Responsibilities

Own end-to-end MIS and BI delivery: daily, weekly, monthly and quarterly reports, dashboards and scorecards.
Ensure KPI definitions and calculations align with SOW and client expectations; maintain KPI dictionary.
Lead BI/MIS analysts, set priorities, manage workload, provide feedback and develop skills.
Set data standards, automate data pipelines and recurring reports, reduce manual handling.
Maintain SOPs and version control for reporting processes.
Build reusable report templates and KPI frameworks for new programs and scalability.
Present analyses and recommendations to senior leaders with clear data storytelling.