BFSI Quality Assurance Analyst - On-site Taguig

Recruitify_HR; Taguig; On-site; PHP 368,280 - 424,080; Full time

Job summary

A leading HR firm is seeking a Quality Assurance professional in Taguig to monitor customer interactions within Banking, Financial Services, and Insurance. This role requires conducting audits for compliance with FCRA, FDCPA, and PCI-DSS, analyzing quality trends, and recommending process improvements. The ideal candidate will have a Bachelor's degree or equivalent experience and be willing to work on-site with a shifting schedule. This position offers a salary range of 33,000 - 38,000 PHP basic with 2,000 PHP allowance.

Qualifications

• Bachelor's degree or equivalent experience is required (Undergraduates are welcome to apply).
• Conduct audits ensuring compliance with FCRA, FDCPA, and PCI-DSS.
• Analyze quality trends and recommend improvements.

Responsibilities

• Monitor and evaluate customer interactions for compliance.
• Conduct audits and provide actionable feedback.
• Partner with operations to drive continuous improvement.

Skills

Auditing

Data Analysis

Compliance knowledge

Team Collaboration

Education

Bachelor's degree or equivalent experience

Job description

A leading HR firm is seeking a Quality Assurance professional in Taguig to monitor customer interactions within Banking, Financial Services, and Insurance. This role requires conducting audits for compliance with FCRA, FDCPA, and PCI-DSS, analyzing quality trends, and recommending process improvements. The ideal candidate will have a Bachelor's degree or equivalent experience and be willing to work on-site with a shifting schedule. This position offers a salary range of 33,000 - 38,000 PHP basic with 2,000 PHP allowance.