Quality Assurance ( BFSI )

Recruitify_HR; Taguig; On-site; PHP 368,280 - 424,080; Full time

Job summary

A leading HR firm is seeking a Quality Assurance professional in Taguig to monitor customer interactions within Banking, Financial Services, and Insurance. This role requires conducting audits for compliance with FCRA, FDCPA, and PCI-DSS, analyzing quality trends, and recommending process improvements. The ideal candidate will have a Bachelor's degree or equivalent experience and be willing to work on-site with a shifting schedule. This position offers a salary range of 33,000 - 38,000 PHP basic with 2,000 PHP allowance.

Qualifications

• Bachelor's degree or equivalent experience is required (Undergraduates are welcome to apply).
• Conduct audits ensuring compliance with FCRA, FDCPA, and PCI-DSS.
• Analyze quality trends and recommend improvements.

Responsibilities

• Monitor and evaluate customer interactions for compliance.
• Conduct audits and provide actionable feedback.
• Partner with operations to drive continuous improvement.

Skills

Auditing

Data Analysis

Compliance knowledge

Team Collaboration

Education

Bachelor's degree or equivalent experience

Job description

Description / Requirements

Job title: Quality Assurance

LOB: Banking, Financial Services, and Insurance (BFSI)

Account: Financial/ Credit Card

Location: On-site in Taguig

Work Timing: Shifting

Salary: 33,000 - 38,000 basic / 2,000 allowance

Target start date: Immediately/Asap

The Quality Assurance BFSI is responsible for monitoring and evaluating customer interactions to ensure compliance with banking, financial services, and insurance standards. The role focuses on maintaining quality benchmarks, regulatory adherence, and customer experience by conducting audits, providing actionable feedback, analyzing trends, and partnering with operations and training teams to drive continuous improvement.

Requirements

• Bachelors degree or equivalent experience is required (Undergraduates are welcome to apply)
• Conducts audits across all functions, ensuring accuracy and full compliance with FCRA, FDCPA, PCI-DSS, and card network rules.
• Analyzes quality trends, identifies root causes, prepares reports, and recommends improvements to enhance performance.
• Provides feedback, supports training, documents best practices, and drives process improvements with cross-functional teams.
• Willing to work on-site and shift schedule in Taguig.