Quality Assurance ( BFSI )

Gratitude Philippines; Taguig; On-site; PHP 368,280 - 424,080; Full time

Job summary

A leading service provider in the financial sector is seeking a Quality Assurance professional to join their team in Taguig. This role focuses on ensuring compliance with banking and financial services standards through thorough monitoring and evaluating of customer interactions. Responsibilities include conducting audits, analyzing quality trends, providing actionable feedback, and driving continuous improvement. Candidates should possess a Bachelor’s degree or equivalent experience and be willing to work on-site under a shifting schedule.

Qualifications

• Bachelor’s degree or equivalent experience is required.
• Undergraduates are welcome to apply.
• Ability to analyze quality trends and identify root causes.

Responsibilities

• Monitor and evaluate customer interactions for compliance.
• Conduct audits to ensure accuracy with banking standards.
• Provide feedback and support training initiatives.

Skills

Customer interaction monitoring

Auditing compliance

Trend analysis

Process improvement

Education

Bachelor’s degree or equivalent experience

Job description

Description / Requirements

Job title: Quality Assurance
LOB: Banking, Financial Services, and Insurance (BFSI)
Account: Financial/ Credit Card
Location: On-site in Taguig
Work Timing: Shifting
Salary: 33,000 - 38,000 basic / 2,000 allowance
Target start date: Immediately/Asap

The Quality Assurance – BFSI is responsible for monitoring and evaluating customer interactions to ensure compliance with banking, financial services, and insurance standards. The role focuses on maintaining quality benchmarks, regulatory adherence, and customer experience by conducting audits, providing actionable feedback, analyzing trends, and partnering with operations and training teams to drive continuous improvement.

REQUIREMENTS

• Bachelor’s degree or equivalent experience is required (Undergraduates are welcome to apply)
• Conducts audits across all functions, ensuring accuracy and full compliance with FCRA, FDCPA, PCI-DSS, and card network rules
• Analyzes quality trends, identifies root causes, prepares reports, and recommends improvements to enhance performance
• Provides feedback, supports training, documents best practices, and drives process improvements with cross-functional teams
• Willing to work on-site and shift schedule in Taguig