BFSI Quality Assurance Analyst (On-site, Taguig)

Gratitude Philippines; Taguig; On-site; PHP 368,280 - 424,080; Full time

Job summary

A leading service provider in the financial sector is seeking a Quality Assurance professional to join their team in Taguig. This role focuses on ensuring compliance with banking and financial services standards through thorough monitoring and evaluating of customer interactions. Responsibilities include conducting audits, analyzing quality trends, providing actionable feedback, and driving continuous improvement. Candidates should possess a Bachelor’s degree or equivalent experience and be willing to work on-site under a shifting schedule.

Qualifications

• Bachelor’s degree or equivalent experience is required.
• Undergraduates are welcome to apply.
• Ability to analyze quality trends and identify root causes.

Responsibilities

• Monitor and evaluate customer interactions for compliance.
• Conduct audits to ensure accuracy with banking standards.
• Provide feedback and support training initiatives.

Skills

Customer interaction monitoring

Auditing compliance

Trend analysis

Process improvement

Education

Bachelor’s degree or equivalent experience

Job description

A leading service provider in the financial sector is seeking a Quality Assurance professional to join their team in Taguig. This role focuses on ensuring compliance with banking and financial services standards through thorough monitoring and evaluating of customer interactions. Responsibilities include conducting audits, analyzing quality trends, providing actionable feedback, and driving continuous improvement. Candidates should possess a Bachelor’s degree or equivalent experience and be willing to work on-site under a shifting schedule.