Senior Quality Specialist - BPO (Onsite, Taguig)

TASQ Staffing Solutions; Taguig; On-site; PHP 279,000 - 390,600; Full time

Job summary

A staffing solutions company is seeking a Senior Associate Quality Specialist for their BGC Taguig location. The role requires a bachelor's degree and 2 to 3 years of experience in the BPO industry, specifically within quality processes. Key responsibilities include executing call monitoring, providing coaching to agents, and conducting process audits to ensure compliance. Successful candidates will demonstrate analytical abilities and collaborate effectively within a team. This is an onsite position, requiring full-time availability.

Qualifications

• 2 to 3 years experience in the BPO industry within the Quality tower/process.
• Prior QA experience is required.
• Ability to work collaboratively and effectively in remote environments.

Responsibilities

• Execute transaction and call monitoring in line with the agreed service quality plan.
• Provide coaching and feedback to agents.
• Perform RCAs and report findings to Operations to develop actions for mitigation.

Skills

Analytical Ability

Collaboration

Education

Bachelor's degree

Job description

A staffing solutions company is seeking a Senior Associate Quality Specialist for their BGC Taguig location. The role requires a bachelor's degree and 2 to 3 years of experience in the BPO industry, specifically within quality processes. Key responsibilities include executing call monitoring, providing coaching to agents, and conducting process audits to ensure compliance. Successful candidates will demonstrate analytical abilities and collaborate effectively within a team. This is an onsite position, requiring full-time availability.