Senior Quality Specialist - BPO, Onsite Coaching & Audits

TASQ Staffing Solutions; Taguig; On-site; PHP 334,800 - 502,200; Full time

Job summary

A staffing solutions company is seeking a Senior Associate Quality Specialist to join their BGC Taguig team. The ideal candidate will execute transaction monitoring, provide coaching to agents, and perform process audits to ensure compliance with established standards. Candidates should have a Bachelor's degree and 2-3 years of experience in the BPO industry, particularly within quality assurance. This role requires strong analytical skills and the ability to work effectively both independently and collaboratively in an onsite environment.

Qualifications

• 2 to 3 years of experience in the BPO industry within the Quality tower/process.
• Prior QA experience is mandatory.
• Ability to work effectively in remote environments.

Responsibilities

• Execute transaction and call monitoring in line with the service quality plan.
• Provide coaching and feedback to agents.
• Perform process audits to ensure compliance with SOPs.

Skills

Analytical Ability

Collaboration

Attention to Detail

Education

Bachelor's Degree in any field

Job description

A staffing solutions company is seeking a Senior Associate Quality Specialist to join their BGC Taguig team. The ideal candidate will execute transaction monitoring, provide coaching to agents, and perform process audits to ensure compliance with established standards. Candidates should have a Bachelor's degree and 2-3 years of experience in the BPO industry, particularly within quality assurance. This role requires strong analytical skills and the ability to work effectively both independently and collaboratively in an onsite environment.