Employee Benefits Client Service Specialist

MicroSourcing; Pasig; Hybrid; PHP 420,000 - 620,000; Full time

Benefits offered by this job

Healthcare coverage day one

Coverage for one or more dependents

Performance bonuses

Paid time-off with cash conversion

Group life insurance

Flexible work arrangements

Job summary

MicroSourcing seeks a Client Service Specialist – Employee Benefits to deliver exceptional service to clients and their employees. The role supports benefits administration, enrollment, and case management while collaborating with the Client Success Manager to ensure KPIs are met.

This hybrid night-shift position, based in Ortigas, Pasig City, requires strong communication, CRM proficiency, and a commitment to accuracy and client satisfaction.

Qualifications

• 2–4 years' experience in employee benefits, client service, or insurance brokerage preferred.
• Strong communication skills, both verbal and written to effectively interact with clients.
• Familiarity with Salesforce or other CRM software is a plus.
• Ability to analyze information and provide actionable insights for clients.
• Project management skills are beneficial but not required.

Responsibilities

• Serve as the primary point of contact for client and employee inquiries via phone, email, chat, and SMS, delivering timely and accurate responses.
• Ensure consistent delivery of high-quality service aligned with client expectations and contract requirements.
• Handle daily service requests, escalations, and issue resolution promptly and professionally.
• Support clients during open enrollment by preparing materials and guiding through the enrollment process.
• Maintain comprehensive records using CRM/case tracking tools and collaborate with internal teams to resolve issues.

Skills

Strong communication

Detail oriented

Problem solving

Client service mindset

CRM experience

Tools

Salesforce

Job description

MicroSourcing seeks a Client Service Specialist – Employee Benefits to deliver exceptional service to clients and their employees. The role supports benefits administration, enrollment, and case management while collaborating with the Client Success Manager to ensure KPIs are met.

This hybrid night-shift position, based in Ortigas, Pasig City, requires strong communication, CRM proficiency, and a commitment to accuracy and client satisfaction.