Customer Service Representative

Diavox Network, Inc.; Makati; On-site; PHP 245,520 - 312,480; Full time

Job summary

A customer service company in Metro Manila is seeking applicants for a role focused on phone-based interactions. Candidates should have good spoken English and a willingness to work night shifts. Responsibilities include clear communication, understanding customer needs, and summarizing calls effectively. New applicants are welcome, and training for necessary skills will be provided.

Qualifications

• 1+ years of customer service or phone-based experience preferred, newbies welcome.
• Comfortable using a computer for call handling and navigating multiple windows.
• Able to adjust tone based on customer behavior.

Responsibilities

• Deliver clear and articulate communication during live calls.
• Accurately understand customer responses and follow call flows with minimal guidance.
• Summarize calls with proper grammar and professional language.

Skills

Customer service experience

Spoken English proficiency

Technical adaptability

Job description

CORE REQUIREMENTS

• 1+ years of customer service or phone-based experience (preferred). Newbies are welcome to apply
• Knowledgeable or familiar with Preview Dialer outbound calling system (preferred).
• Willingness to work night shifts or rotating schedules

Communication Skills

Spoken English Proficiency

• Delivers clear, articulate, concise, and easily understood communication during live calls.
• Maintains consistent tone, natural pacing, and professional delivery throughout conversations.

Listening & Comprehension

• Accurately understands customer responses, takes actions to verify understanding during conversations, and follows call flows or scripts with minimal guidance.

Written Communication

• Summarizes calls with proper grammar, clear sentence structure, and professional language in BDC Angel and dealership schedulers.

Empathy & Responsiveness

• Adjusts tone and responses based on customer behavior, demonstrating patience, professionalism, and emotional intelligence.
• Able to recognize and understand a customer’s emotions, concerns, and situation—and respond in a way that shows care, patience, and professionalism.

Technical Skills

Computer Proficiency

• Comfortable using a computer for call handling, note-taking, and navigating multiple windows.

Technically Adaptable

• Quick to learn new tools, including dealership schedulers, customer management systems (CRM) and preview dialers, with proper training.