Base Growth & Retention Lead

Globe Telecom; Taguig; On-site; PHP 1,842,751 - 3,071,253; Full time

Job summary

Globe Telecom is looking for a CBM Manager to strategize and implement initiatives aimed at maximizing customer value from the postpaid base. The role involves leading performance optimization efforts and ensuring a customer-centric approach in all lifecycle interventions. The ideal candidate should have experience in base management, strong analytical capabilities, and proven leadership in cross-functional teams. Join Globe in creating impactful programs that drive engagement and retention.

Qualifications

• Proven experience in base management strategies and lifecycle execution.
• Strong analytical skills to translate data into actionable insights.
• Leadership experience in managing teams towards shared goals.

Responsibilities

• Craft and execute strategies for optimizing customer engagement and retention.
• Lead the development of insight-driven programs for revenue maximization.
• Oversee the performance tracking and program optimization across customer segments.
• Manage a collaborative culture within the Monetization and Retention teams.

Skills

Data-driven program design

Customer lifecycle management

Performance tracking and optimization

Cross-functional collaboration

Job description

Globe Telecom is looking for a CBM Manager to strategize and implement initiatives aimed at maximizing customer value from the postpaid base. The role involves leading performance optimization efforts and ensuring a customer-centric approach in all lifecycle interventions. The ideal candidate should have experience in base management, strong analytical capabilities, and proven leadership in cross-functional teams. Join Globe in creating impactful programs that drive engagement and retention.