BAR RECEPTIONIST

Pour Kings Enterprises Inc.; Philippines; On-site; PHP 201,000 - 312,000; Full time

Job summary

Pour Kings Enterprises Inc. is seeking a Front Desk Officer to warmly welcome guests, manage reservations, and coordinate VIP seating with the Operations team. You will ensure a professional arrival experience and accurate daily records.

The ideal candidate has strong communication, customer service skills, and flexibility to work shifts including weekends and holidays. A Senior High School diploma is required; hospitality studies are a plus.

Qualifications

• Senior high school education required; hospitality-related studies are an advantage.
• Experience as a receptionist/front desk officer or in hospitality/entertainment preferred.
• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Well-groomed, professional, and confident with VIP clientele.
• Willing to work shifting schedules, weekends, holidays and late-night operations.

Responsibilities

• Greet guests and VIP clients warmly and professionally.
• Assist guests with inquiries about services, promotions, and facilities.
• Manage reservations, seating, and guest lists; coordinate VIP priorities.
• Maintain guest arrival records and prepare daily reports.
• Coordinate with Operations to ensure smooth guest flow during peak hours.
• Maintain confidentiality of VIP guests and company information.

Skills

Verbal & written communication

Customer service

Professional appearance

Flexible scheduling

Education

Senior High School Graduate

Hospitality/related degree advantage

Job description

KEY RESPONSIBILITIES:

Guest Reception & Customer Service

• Welcome and greet guests, members, and VIP clients in a warm, courteous, and professional manner.

• Assist guests with inquiries regarding club services, promotions, and facilities.

• Assist Guest to their assigned tables or designated areas when necessary.

• Ensure every guest receives prompt and attentive service upon arrival.

Reservations & Guest Management

• Manage table reservations, guest lists, and walk-in customers.

• Coordinate seating arrangements based on reservations and VIP priorities.

• Confirm reservations through phone calls, emails, or messaging platforms.

• Monitor table availability and communicate updates with the Operations Team.

Front Desk Operations

• Maintain accurate records of guest arrivals, reservations, and daily transactions.

• Prepare daily reservation and guest attendance reports.

Coordination with Operations

• Coordinate with Operations Supervisors, Cashiers, and Service Staff regarding guest requests and special arrangements.

• Inform the assigned staff of VIP arrivals, birthdays, private events, and special occasions.

• Assist in ensuring smooth guest flow during peak operating hours.

Confidentiality & Professionalism

• Maintain the confidentiality of VIP guests, members, and company information.

• Handle sensitive guest information with discretion and professionalism.

• Represent the company with a positive attitude and professional appearance at all times.

Qualifications

• At least a Senior High School Graduate; a college degree in Hospitality, Tourism, Business Administration, or a related field is an advantage.

• Previous experience as a Receptionist, Front Desk Officer, Customer Service Representative, or in the hospitality, hotel, restaurant, or entertainment industry is preferred.

• Excellent verbal and written communication skills.

• Strong customer service and interpersonal skills.

• Well-groomed, professional, and confident in dealing with VIP clientele.

• Willing to work shifting schedules, weekends, holidays, and late-night operations.