Banking Service & Compliance Associate

RCBC; Manila; On-site; PHP 290,000 - 424,000; Full time

Job summary

RCBC is seeking an absentee Business Center personnel to ensure strict adherence to bank policies, AMLA and external regulations while delivering excellent customer service to support business objectives. The role covers assignments at Manila branches and related service initiatives to maximize customer satisfaction.

The position requires a four-year degree in business or a service-oriented field, with knowledge of branch procedures.

Qualifications

• At least a 4 year graduate with a degree in business or any service industry oriented course.
• Extensive knowledge in bank policies and procedures for branch operations.
• Willing to be assigned in different branches within the area of assignment.
• Advantage if with sales/ marketing experience in a bank.

Responsibilities

• Assumes the position of Service Manager, Service Officer, Service Associate, Service Associate-Pickup Teller in their absence.
• Assists in performing compliance reviews on a case-by-case basis as assigned by the Regional Service Head.
• Performs ad hoc tasks such as special investigation/review, reconciliation of unbalanced accounts, ATM duty officers, etc., as assigned by the District Service Head.
• Ensures that Business Center transactions are processed within the set limits, approvals and authorities as prescribed by Bank policies and/or the Operations Manual of the branch and other regulatory bodies.

Skills

Customer service

Sales experience

Attention to detail

Regulatory knowledge

Education

Bachelor's degree in business

Job description

RCBC is seeking an absentee Business Center personnel to ensure strict adherence to bank policies, AMLA and external regulations while delivering excellent customer service to support business objectives. The role covers assignments at Manila branches and related service initiatives to maximize customer satisfaction.

The position requires a four-year degree in business or a service-oriented field, with knowledge of branch procedures.