Banking Product Support Technician — Night Shift

FIS; Philippines; Hybrid; PHP 335,000 - 670,000; Full time

Benefits offered by this job

Flexible work environment

Diverse and collaborative atmosphere

Professional development resources

Opportunities to volunteer and support

Job summary

The world of finance moves fast. FIS in the Philippines offers a hybrid, night-shift Client Support role where you will provide expert, in-depth product support to banking customers and recreate issues in test environments to deliver optimal solutions.

You will interact with internal teams to resolve problems, document findings, and anticipate customer needs with probing questions for proactive service. Join a collaborative team of bankers who understand how to apply our software to the banking

Qualifications

• Prior US banking or finance related experience; personal banking or mobile banking experience preferred.
• Experience with Credit and Debit processing; banking deposits.
• Experience in Teller Deposits and Lending roles and applications
• Customer service oriented; advocates on behalf of our clients
• The ability to work independently and be a self-starter
• Excellent communication skills (written and verbal)
• Strong problem-solving, and research skills. Ability to anticipate next steps.
• Strong analytical skills; Resourceful in researching and testing – ability to go beyond what is found in the manual.
• Client-focused. Always put yourself in the shoes of the client to understand how a situation is impacting them.
• Strong relationship building skills – both with the clients we serve and internal FIS groups in order to achieve our goal of providing excellent service to our clients.

Responsibilities

• Provide expert, in-depth product support to the customer.
• Recreating client issues in FIS test environments to provide the best solution to the reported problem.
• Anticipate next steps in what the client is trying to accomplish by asking probing questions.
• Troubleshoot problems with software applications and recommend corrective action.
• Document customer information and recurring issues to support product quality programs and product development.
• May conduct code-level software analyses to identify root cause of bugs and/or system modifications as needed.
• Interfaces with internal clients, vendors, managers, IT and Product Development to resolve problems.
• Analyzes problem, documents and communicates resolution and conducts follow up. Escalates problems to appropriate teams when necessary.
• Assists in documenting current policies and procedures.
• Represents team on cross-functional teams for production, support and development activities.
• Interprets and presents data and conclusions to management as needed.
• Improve methodologies used in the job.
• Other related duties assigned as needed.

Skills

Excellent communication skills

Problem-solving

Client-focused

Independent worker

Night shift adaptability

Job description

The world of finance moves fast. FIS in the Philippines offers a hybrid, night-shift Client Support role where you will provide expert, in-depth product support to banking customers and recreate issues in test environments to deliver optimal solutions.

You will interact with internal teams to resolve problems, document findings, and anticipate customer needs with probing questions for proactive service. Join a collaborative team of bankers who understand how to apply our software to the banking