Banking Product Support Analyst I – Night Shift

FIS Global Solutions Philippines; Manila; Hybrid; PHP 391,000 - 614,000; Full time

Benefits offered by this job

Flexible work environment

Collaborative atmosphere

Professional development resources

Volunteer opportunities

Competitive salary and benefits

Job summary

FIS Global Solutions Philippines is seeking individuals for a hybrid role to support clients in the banking software space. You will handle customer inquiries, resolve issues, and provide expert product support while collaborating with internal teams.

Ideal candidates have experience in US banking or finance, debit/credit processing, and strong communication skills. The position offers a flexible work environment, along with opportunities for development and growth.

Qualifications

• Prior US banking or finance-related experience is required.
• Experience with Credit and Debit processing and banking deposits.
• Experience in Teller Deposits and Lending roles and applications.
• Customer service oriented; advocates on behalf of our clients.

Responsibilities

• Handle customer inquiries and resolve support issues across financial transactions, controls, and statements.
• Provide expert, in-depth product support to clients and recreate issues in test environments.
• Ask probing questions to anticipate client needs and guide resolution.
• Troubleshoot software applications and propose corrective actions.
• Document customer information and recurring issues to improve product quality.

Skills

US banking experience

Credit & Debit processing

Teller deposits & lending

Customer service

Independent worker

Communication skills

Analytical thinking

Job description

FIS Global Solutions Philippines is seeking individuals for a hybrid role to support clients in the banking software space. You will handle customer inquiries, resolve issues, and provide expert product support while collaborating with internal teams.

Ideal candidates have experience in US banking or finance, debit/credit processing, and strong communication skills. The position offers a flexible work environment, along with opportunities for development and growth.