Banking Product Support Specialist – Hybrid

FIS; Makati; Hybrid; PHP 420,000 - 620,000; Full time

Benefits offered by this job

Flexible and creative work environment

Diverse and collaborative atmosphere

Professional and personal development

Opportunities to volunteer and support

Competitive salary and benefits

Job summary

FIS is hiring for a hybrid role in Metro Manila. You will bring extensive banking experience to provide expert client support for banking products and services.

The role requires a strong client focus, independent work ethic, and excellent communication skills, with night shift scheduling and collaboration with cross-functional teams. Role emphasizes problem solving, data interpretation, and proactive issue resolution in a fast-paced financial services environment.

Qualifications

• Prior US banking or finance related experience; personal banking or mobile banking experience preferred.
• Experience with Credit and Debit processing; banking deposits.
• Experience in Teller Deposits and Lending roles and applications.
• Customer service oriented; advocates on behalf of our clients.
• The ability to work independently and be a self-starter.
• Excellent communication skills (written and verbal).
• Strong problem-solving, and research skills. Ability to anticipate next steps.
• Strong analytical skills; Resourceful in researching and testing – ability to go beyond what is found in the manual.
• Client-focused. Always put yourself in the shoes of the client to understand how a situation is impacting them.
• Strong relationship building skills – both with the clients we serve and internal FIS groups in order to achieve our goal of providing excellent service to our clients.

Responsibilities

• Provide expert, in-depth product support to the customer.
• Recreating client issues in FIS test environments to provide the best solution to the reported problem.
• Interprets and presents data and conclusions to management as needed.
• Interfaces with internal clients, vendors, managers, IT and Product Development to resolve problems.
• Represents team on cross-functional teams for production, support and development activities.
• Document customer information and recurring issues to support product quality programs and product development.

Skills

Customer service

Communication skills

Problem-solving

Analytical skills

Education

Bachelor's Degree

Job description

FIS is hiring for a hybrid role in Metro Manila. You will bring extensive banking experience to provide expert client support for banking products and services.

The role requires a strong client focus, independent work ethic, and excellent communication skills, with night shift scheduling and collaboration with cross-functional teams. Role emphasizes problem solving, data interpretation, and proactive issue resolution in a fast-paced financial services environment.