Banking & Finance Customer Service Rep — Onsite, Growth Path

Hammerjack Pty Ltd; Philippines; On-site; PHP 194,000 - 324,000; Full time

Benefits offered by this job

Training provided

Career growth opportunities

Professional work environment

Job summary

Hammerjack Pty Ltd in the Philippines is hiring a Customer Service Representative for our Banking and Finance account based in Fairview Terraces, Quezon City. This is an onsite full-time role handling customer inquiries and delivering service excellence.

You will assist customers with account concerns, provide accurate information, and document interactions. No BPO experience required; graduates welcome; shifting schedules including weekends.

Qualifications

• High School or Senior High School graduate
• No BPO experience required
• BPO or customer service experience is an advantage but not required
• Good verbal and written communication skills
• Customer-focused with good problem-solving skills
• Willing to work onsite in Fairview, Quezon City
• Willing to work on shifting schedules, including weekends and holidays

Responsibilities

• Handle customer inquiries and account-related concerns
• Provide accurate information about banking and financial services
• Assist customers with basic account and transaction concerns
• Resolve customer issues professionally and efficiently, document customer interactions and update account information when needed
• Follow company policies, procedures, and service standards
• Maintain a professional and customer-focused approach at all times

Skills

Verbal/Written communication

Customer-focused

Problem-solving

Education

High School or Senior High School graduate

Job description

Hammerjack Pty Ltd in the Philippines is hiring a Customer Service Representative for our Banking and Finance account based in Fairview Terraces, Quezon City. This is an onsite full-time role handling customer inquiries and delivering service excellence.

You will assist customers with account concerns, provide accurate information, and document interactions. No BPO experience required; graduates welcome; shifting schedules including weekends.