Customer Service Representative Banking and Finance | No BPO Experience Welcome

Hammerjack Pty Ltd; Philippines; On-site; PHP 194,000 - 324,000; Full time

Benefits offered by this job

Training provided

Career growth opportunities

Professional work environment

Job summary

Hammerjack Pty Ltd in the Philippines is hiring a Customer Service Representative for our Banking and Finance account based in Fairview Terraces, Quezon City. This is an onsite full-time role handling customer inquiries and delivering service excellence.

You will assist customers with account concerns, provide accurate information, and document interactions. No BPO experience required; graduates welcome; shifting schedules including weekends.

Qualifications

• High School or Senior High School graduate
• No BPO experience required
• BPO or customer service experience is an advantage but not required
• Good verbal and written communication skills
• Customer-focused with good problem-solving skills
• Willing to work onsite in Fairview, Quezon City
• Willing to work on shifting schedules, including weekends and holidays

Responsibilities

• Handle customer inquiries and account-related concerns
• Provide accurate information about banking and financial services
• Assist customers with basic account and transaction concerns
• Resolve customer issues professionally and efficiently, document customer interactions and update account information when needed
• Follow company policies, procedures, and service standards
• Maintain a professional and customer-focused approach at all times

Skills

Verbal/Written communication

Customer-focused

Problem-solving

Education

High School or Senior High School graduate

Job description

Customer Service Representative – Banking and Finance | Up to ₱25,000

Location: Fairview Terraces, Quezon City

Work Setup: Onsite

Account: Banking and Finance

Salary Package: Up to ₱29,000

Experience: No BPO experience required

Employment Type: Full-time

Job Description

We are hiring Customer Service Representatives for our Banking and Finance Account in Fairview, Quezon City.

As a Customer Service Representative, you will assist customers with account-related concerns, provide accurate information, resolve inquiries, and deliver excellent customer service through appropriate communication channels.

Key Responsibilities

• Handle customer inquiries and account-related concerns
• Provide accurate information about banking and financial services
• Assist customers with basic account and transaction concerns
• Resolve customer issues professionally and efficientlyDocument customer interactions and update account information when needed
• Follow company policies, procedures, and service standards
• Maintain a professional and customer-focused approach at all times

Qualifications

• High School or Senior High School graduate
• No BPO experience required
• BPO or customer service experience is an advantage but not required
• Good verbal and written communication skills
• Customer-focused with good problem-solving skills
• Willing to work onsite in Fairview, Quezon City
• Willing to work on shifting schedules, including weekends and holidays

Compensation & Benefits

• Salary package up to ₱25,000
• Company-provided training
• Career growth and development opportunities
• Professional work environment
• Opportunity to gain experience in the Banking and Finance industry

WORK LOCATION

Fairview Terraces, Quezon City

If you are a fresh graduate, career shifter, or aspiring BPO professional, this is an opportunity to start or advance your customer service career.