Banking / Customer Service / Voice Representative

Gratitude Philippines; Manila; On-site; PHP 284,000 - 341,000; Full time

Job summary

Gratitude Philippines is seeking banking/customer service representatives to handle inbound inquiries from clients onsite in Manila. You will resolve banking concerns, document interactions, and assist with account updates while meeting quality and productivity targets.

The role requires clear English communication and at least 6 months in a BPO environment, with an onsite, shifting schedule. Salary is up to ₱28,000 per month.

Qualifications

• Excellent English communication skills.
• 6 months BPO experience required.
• Open to all educational levels (HS/SHS/College).

Responsibilities

• Handle inbound customer calls regarding banking and financial inquiries.
• Assist with account updates, transactions, and general banking concerns.
• Resolve customer issues and escalated complex cases.
• Document interactions accurately in the system.
• Meet quality, productivity, and customer satisfaction goals.

Skills

English proficiency

Education

HS/SHS/College level

Job description

WORK SETUP: Onsite
WORK SCHEDULE: Shifting
SALARY: Up to ₱28,000 max package

Role Overview

We are seeking Banking / Customer Service / Voice Representatives to handle inbound customer inquiries, resolve banking and financial concerns, and provide exceptional service to clients. This role requires strong communication skills and a customer-focused mindset.

Key Responsibilities

• Handle inbound customer calls regarding banking and financial inquiries
• Assist with account updates, transactions, and general banking concerns
• Resolve customer issues and escalated complex cases
• Document interactions accurately in the system
• Meet quality, productivity, and customer satisfaction goals

Qualifications

• Open to all educational levels – HS Graduate, SHS Graduate, or College Level
• With 6 months BPO experience – required
• Excellent English communication skills

Willing to work onsite with shifting schedules