Onsite Banking Voice Support Specialist

Gratitude Philippines; Manila; On-site; PHP 284,000 - 341,000; Full time

Job summary

Gratitude Philippines is seeking banking/customer service representatives to handle inbound inquiries from clients onsite in Manila. You will resolve banking concerns, document interactions, and assist with account updates while meeting quality and productivity targets.

The role requires clear English communication and at least 6 months in a BPO environment, with an onsite, shifting schedule. Salary is up to ₱28,000 per month.

Qualifications

• Excellent English communication skills.
• 6 months BPO experience required.
• Open to all educational levels (HS/SHS/College).

Responsibilities

• Handle inbound customer calls regarding banking and financial inquiries.
• Assist with account updates, transactions, and general banking concerns.
• Resolve customer issues and escalated complex cases.
• Document interactions accurately in the system.
• Meet quality, productivity, and customer satisfaction goals.

Skills

English proficiency

Education

HS/SHS/College level

Job description

Gratitude Philippines is seeking banking/customer service representatives to handle inbound inquiries from clients onsite in Manila. You will resolve banking concerns, document interactions, and assist with account updates while meeting quality and productivity targets.

The role requires clear English communication and at least 6 months in a BPO environment, with an onsite, shifting schedule. Salary is up to ₱28,000 per month.