BANKING/CUSTOMER SERVICE/VOICE

Gratitude Philippines; Manila; On-site; PHP 360,000 - 480,000; Full time

Benefits offered by this job

Competitive salary

Incentives

Training & development

Professional environment

Career growth

Job summary

Gratitude Philippines is hiring a Customer Service Representative (Banking – Voice Process) to handle inbound and outbound calls, assist with account inquiries, and explain banking products.

Ideal candidates are with good English, patient, and able to work in shifts. Fresh graduates welcome; BPO experience up to 6 months preferred. Training provided.

Qualifications

• Good verbal and written English communication skills.
• Strong listening and problem-solving abilities.
• Basic computer knowledge.
• Ability to work in a fast-paced environment.
• Customer service experience is an advantage.
• Fresh graduates and qualified applicants are welcome to apply (subject to account requirements).
• Must have up to 6months of BPO experience

Responsibilities

• Handle inbound and outbound customer calls professionally.
• Assist customers with banking inquiries and account-related concerns.
• Provide information about banking products and services.
• Resolve customer complaints and transaction-related issues.
• Maintain accurate customer records and follow banking procedures.
• Deliver excellent customer experiences through effective communication.

Skills

Good English

Active listening

Problem solving

Computer basics

Communication

Fresh grads welcome

BPO experience up to 6 months

Job description

JOB OPENING! JOB OPENING!

BANKING / CUSTOMER SERVICE – VOICE ACCOUNT

Are you passionate about helping customers and building a career in the banking and financial services industry? Here's an opportunity to join a dynamic customer service team!

POSITION: Customer Service Representative (Banking – Voice Process)

JOB RESPONSIBILITIES

Handle inbound and outbound customer calls professionally.

Assist customers with banking inquiries and account-related concerns.

Provide information about banking products and services.

Resolve customer complaints and transaction-related issues.

Maintain accurate customer records and follow banking procedures.

Deliver excellent customer experiences through effective communication.

QUALIFICATIONS

• Good verbal and written English communication skills.
• Strong listening and problem-solving abilities.
• Basic computer knowledge.
• Ability to work in a fast-paced environment.
• Customer service experience is an advantage.
• Fresh graduates and qualified applicants are welcome to apply (subject to account requirements).
• Must have up to 6months of BPO experience

N/B: This is not for ex employee of CNX

IDEAL CANDIDATE

Friendly and customer-oriented.

Patient and attentive to details.

Confident in handling phone conversations.

Willing to work on shifting schedules.

WHAT WE OFFER

• Competitive salary package.
• Performance-based incentives.
• Training and career development.
• Professional working environment.
• Opportunity for career growth.