Call Center Representative

ContantiKnow PH; Muntinlupa; On-site; PHP 180,000 - 360,000; Full time

Benefits offered by this job

Competitive salary packages

Performance bonuses and incentives

Paid training

Night differential and holiday pay

Job summary

ContantiKnow PH is hiring for voice accounts in Metro Manila. Fresh graduates and those with or without BPO experience may apply. You will handle customer inquiries by phone, provide product and account information, and work toward performance targets.

Onsite roles include shifting schedules and possible night shifts; training is provided after recruitment. A strong command of English and a customer-focused approach are essential.

Qualifications

• High School Graduate (Old Curriculum) or Senior High School Graduate.
• Excellent written and spoken English.
• Fresh graduates welcome; prior BPO experience not required for all accounts.
• At least 6 months international customer service experience is an advantage.
• Willing to work onsite, on shifting schedules, and at night when required.
• Must complete recruitment process and training.

Responsibilities

• Assist customers with inquiries and concerns via phone calls.
• Provide accurate information about products, services, and accounts.
• Help customers resolve issues by understanding needs and offering solutions.
• Keep conversations professional, friendly, and customer-focused.
• Record interactions and update account information accurately.
• Meet account performance targets for quality, productivity, and CSAT.
• Follow company guidelines, procedures, and data privacy policies.

Skills

English proficiency

Customer service

Phone support

Education

High School Diploma

Tools

CRM software

Job description

NOW HIRING | VOICE ACCOUNTS

Looking for a fresh start or your next opportunity in the BPO industry? We might have the right job for you!

ONE-DAY ONSITE HIRING PROCESS

Visit our site, complete your interview, and you could receive a job offer on the same day if qualified.

JOB RESPONSIBILITIES

• Assist customers with their inquiries and concerns through phone calls.
• Provide helpful and accurate information about products, services, and account-related matters.
• Help customers resolve issues by understanding their needs and offering the right solutions.
• Keep every conversation professional, friendly, and customer-focused.
• Record customer interactions and update account information accurately.
• Meet account performance targets, including quality, productivity, and customer satisfaction.
• Follow company guidelines, account procedures, and data privacy policies.

JOB REQUIREMENTS

• High School Graduate (Old Curriculum) or Senior High School Graduate.
• Good English communication skills, both verbal and written.
• Fresh graduates and first-time job seekers are welcome to apply.
• With or without BPO experience, depending on account requirements.
• At least 6 months of international customer service experience is an advantage.
• Willing to work onsite, on shifting schedules, and during night shifts, when required.
• Comfortable working in a fast-paced and customer-focused environment.
• Willing to complete the company's recruitment process and training.

WHO CAN APPLY?

Fresh graduates, first-time job seekers, career shifters, and experienced BPO professionals are all welcome to explore our available opportunities.

WHAT WE OFFER

• Competitive salary packages
• Performance bonuses and incentives
• Paid training
• Night differential and holiday pay, where applicable
• Opportunities for career growth and development

A QUICK SALARY NOTE

Some salary packages may include additional bonuses and incentives. Your actual compensation will depend on your qualifications, experience, assigned account, and performance.