Customer Service Representative | Bataan

Genpact Services LLC; Balanga; On-site; PHP 223,000 - 312,000; Full time

Job summary

Genpact is inviting applications for the role of Process Associate, Customer Service, supporting one of the financial institutions by delivering outstanding service to existing clients.

In this role you will resolve inquiries, service customers across a range of topics, and use CRM tools while documenting details for investigations and online navigation assistance. You will operate in a fast-paced, high-volume service center and adhere to schedules.

Qualifications

• Minimum qualifications: High School / Senior High School graduates accepted; College graduates preferred.
• Ability to perform in a fast-paced, high-volume service center.
• Ability to multi-task and adhere to work schedules.

Responsibilities

• Resolve client inquiries at first contact or escalate as needed.
• Handle diverse topics such as account details, investigations, or online navigation.
• Provide Customer Service for American consumer banking.
• Utilize CRM tools and document detailed information.
• Use tools/resources effectively to resolve inquiries efficiently.

Skills

Communication

Multi-tasking

Adaptability

Education

High school diploma

College degree preferred

Job description

Ready to shape the future of work?

At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.

Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading enterprisesglobally.Through ourdeep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead.Powered by curiosity, courage, and innovation,our teamsimplementdata, technology, and AItocreate tomorrow, today.Get to know us atgenpact.comand onLinkedIn,X,YouTube, andFacebook.

Inviting applications for the role of Process Associate, Customer Service!

In this role, agent is supporting one of the financial institutions by providing outstanding Customer Service Experience to their existing Clients.

Responsibilities

• Expertly and promptly resolve client inquiries at the first point of contact or call out to appropriate level for resolution.
• Be able to service customers on a variety of topics, which can include, but not limited to, providing account transactions details, placing investigations, or on-line navigation assistance.
• Customer Service for American consumer banking
• Use of CRM tools & collecting/documenting detailed information
• Ability to utilize tools and resources appropriately to efficiently resolve customer inquiries.

Qualifications we seek in you!

Minimum Qualifications / Skills

• High School / Senior High School graduates are accepted, College graduates are preferred.
• Ability to perform in a fast-paced and high-volume service center.
• Ability to multi-task alongside compliance to the process
• Shall pose no challenges in adhering to work schedules.

Preferred Qualifications/ Skills

• Communication (written / insights synthesis and reporting in a presentation)
• Decision making / critical thinking.

Why join Genpact?

• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
• Make an impact – Drive change for global enterprises and solve business challenges that matter
• Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex/age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.