AI-Driven Customer Care & Sales Specialist

Genpact Services LLC; Quezon City; On-site; PHP 320,000 - 450,000; Full time

Job summary

Genpact is seeking an Associate in Customer Care - Sales & Support to handle customer inquiries via phone, email, chat, or social media, delivering accurate information and timely resolutions.

You will maintain records in CRM, escalate issues when needed, and collaborate with technical, billing, or logistics teams to ensure quality service. This role requires a Bachelor’s degree and strong English communication, with a flex-time office schedule in the Philippines.

Qualifications

• Bachelor’s degree required.
• Fluent English with strong communication skills (Upper Intermediate - B2).
• Experience in customer care or contact center is a plus.

Responsibilities

• Handle incoming customer queries via phone, email, chat, or social media.
• Provide accurate information about products, services, or policies.
• Resolve complaints and escalate issues when necessary.
• Maintain customer records in the CRM or relevant databases.
• Coordinate with other departments to resolve issues and ensure service quality.
• Identify opportunities to upsell or cross-sell products or services.

Skills

Customer Care

Education

Bachelor's degree

Job description

Genpact is seeking an Associate in Customer Care - Sales & Support to handle customer inquiries via phone, email, chat, or social media, delivering accurate information and timely resolutions.

You will maintain records in CRM, escalate issues when needed, and collaborate with technical, billing, or logistics teams to ensure quality service. This role requires a Bachelor’s degree and strong English communication, with a flex-time office schedule in the Philippines.