Build Your Success! Financial Services & Banks – CSR | Cebu Site

Work Avenue and Business Solutions Incorporated; Cebu City; On-site; PHP 201,000 - 312,000; Full time

Job summary

Work Avenue and Business Solutions Incorporated in Cebu City seeks a motivated Customer Service Representative to assist customers with banking inquiries, account concerns, and transaction-related questions. The role requires clear communication and a customer-focused approach in a financial services setting.

You will handle inbound and outbound calls, verify information, and document interactions while maintaining confidentiality.

Qualifications

• At least 6 months of customer contact experience.
• High School Graduate (old curriculum) or Senior High School Graduate (new curriculum).
• Minimum B1 English communication proficiency.
• Good verbal and written communication skills.
• Customer-oriented with strong problem-solving abilities.
• Willing to work onsite in Cebu City.
• Willing to work on shifting schedules, weekends, and holidays.

Responsibilities

• Handle inbound and outbound customer calls regarding banking and financial services.
• Assist customers with account inquiries, transaction concerns, and banking-related requests.
• Provide accurate information about financial products, services, and account procedures.
• Address customer complaints and resolve issues professionally.
• Verify customer information while maintaining confidentiality and data security.
• Document customer interactions and update account records accurately.
• Ensure customer satisfaction by providing efficient and quality service.

Skills

Customer contact experience

High school graduate

English proficiency (B1)

Verbal and written communication

Customer-oriented

Onsite Cebu City

Shift work

Education

High School Diploma

Job description

We are looking for a motivated and customer-focused Customer Service Representative to join our Financial Services & Banks account in Cebu. The successful candidate will assist customers with banking inquiries, account concerns, transaction-related questions, and other financial service requests. Applicants must have at least 6 months of customer contact experience and good communication skills.

Qualifications

• At least 6 months of Customer Contact Experience (CCE).

• High School Graduate (old curriculum) or Senior High School Graduate (new curriculum).

• Minimum B1 English communication proficiency.

• Good verbal and written communication skills.

• Customer-oriented with strong problem-solving abilities.

• Willing to work onsite in Cebu City.

• Willing to work on shifting schedules, weekends, and holidays.

Key Responsibilities

• Handle inbound and outbound customer calls regarding banking and financial services.

• Assist customers with account inquiries, transaction concerns, and banking-related requests.

• Provide accurate information about financial products, services, and account procedures.

• Address customer complaints and resolve issues professionally.

• Verify customer information while maintaining confidentiality and data security.

• Document customer interactions and update account records accurately.

• Ensure customer satisfaction by providing efficient and quality service.