Banking Billing Customer Support Specialist

E-Solutions IT Services; Quezon City; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Competitive salary package

Performance incentives and bonuses

Comprehensive training and career development programs

Supportive and collaborative work environment

Job summary

A customer service solutions provider in Quezon City is seeking a Customer Service Representative to assist customers with account inquiries and billing concerns. The ideal candidate has strong communication skills, at least 1 year of BPO experience in banking, finance, or billing, and is willing to work on shifting schedules. This role offers a competitive salary package and performance incentives within a supportive work environment.

Qualifications

• At least 1 year BPO experience in banking, finance, or billing accounts.
• Willing to work on shifting schedules, weekends, and holidays.

Responsibilities

• Assist customers via calls or email regarding account inquiries.
• Provide accurate and timely information to resolve issues effectively.
• Document and update customer records in the system.

Skills

Strong communication skills

Problem-solving skills

Attention to detail

Education

High School Graduate (Senior High or equivalent)

Job description

A customer service solutions provider in Quezon City is seeking a Customer Service Representative to assist customers with account inquiries and billing concerns. The ideal candidate has strong communication skills, at least 1 year of BPO experience in banking, finance, or billing, and is willing to work on shifting schedules. This role offers a competitive salary package and performance incentives within a supportive work environment.