Billing & Payments Specialist - Customer Care Pro

Kinect Incorporated; Manila; On-site; PHP 223,200 - 279,000; Full time

Job summary

A customer service-oriented company in Metro Manila is seeking a service representative to provide billing support and resolve customer inquiries. The ideal candidate should have at least 2 years in college and experience in billing, preferably in the electricity and gas industry. Responsibilities include handling calls, managing billing cycles, and ensuring timely notifications for payments. Strong communication skills and attention to detail are essential. This position may require working holidays and weekends.

Qualifications

• Must have strong attention to detail with accuracy.
• Adapts to work on holidays and weekends as needed.
• Experience in billing preferred.

Responsibilities

• Generate and action daily activity reports.
• Handle inbound and outbound calls.
• Manage customer billing cycle effectively.
• Ensure timely billing of all customers.
• Send payment notifications and handle overdue invoices.
• Assist with credit management concerns.
• Liaise with network operators for missing data.

Skills

Professionalism

Customer Service Orientation

Time Management

Attention to Detail

Proficiency in Microsoft Office

Excellent Communication Skills

Telephone Presentation

Education

Completed at least 2 years in college

Job description

A customer service-oriented company in Metro Manila is seeking a service representative to provide billing support and resolve customer inquiries. The ideal candidate should have at least 2 years in college and experience in billing, preferably in the electricity and gas industry. Responsibilities include handling calls, managing billing cycles, and ensuring timely notifications for payments. Strong communication skills and attention to detail are essential. This position may require working holidays and weekends.