Bank Service Center Lead – Reserve Officer (Catarman)

RCBC; Catarman; On-site; PHP 180,000 - 300,000; Full time

Job summary

RCBC is seeking an absentee Business Center personnel to support branch operations in Catarman. The role requires ensuring compliance with bank policies, BSP/AML regulations, and providing excellent customer service to drive total customer satisfaction.

The successful candidate will serve as acting Service Manager, Service Officer, or Service Associate in the absence of assigned staff and assist in compliance reviews and ad hoc tasks as directed by leadership.

Qualifications

• Bachelor's degree in business or a service-oriented field.
• Experience in banking policies and branch operations is preferred.
• Sales/marketing experience in a bank is a plus.

Responsibilities

• Assumes the position of Service Manager (SM), Service Officer (SO), Service Associate(SA), Service Associate-Pickup Teller (SA-Pickup Teller) in their absence.
• Assists in performing compliance reviews on case to case as assigned by the Regional Service Head.
• Performs ad hoc tasks i.e. special investigation/review, reconciliation of unbalanced accounts, ATM duty officers, etc. as assigned by the District Service Head.
• Ensures that Business Center (BC) transactions are processed within the set limits, approvals and authorities as prescribed by Bank policies and/or the Operations Manual of the branch and other regulatory bodies.

Skills

Banking experience

Sales experience

Customer service

Communication skills

Education

Bachelor's degree in Business or service industry

Job description

RCBC is seeking an absentee Business Center personnel to support branch operations in Catarman. The role requires ensuring compliance with bank policies, BSP/AML regulations, and providing excellent customer service to drive total customer satisfaction.

The successful candidate will serve as acting Service Manager, Service Officer, or Service Associate in the absence of assigned staff and assist in compliance reviews and ad hoc tasks as directed by leadership.