Onsite Customer Service Pro - Bacolod: Growth & Perks

Concentrix Philippines; Murcia; Presencial; PHP 201.000 - 268.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Healthcare coverage

Paid time off

Career development

On-site work

Descripción de la vacante

Concentrix Philippines in Bacolod is seeking a Customer Service Representative to handle inbound inquiries, provide information, and resolve issues with a professional, customer-first approach.

This onsite role offers a competitive monthly package with performance-based incentives, comprehensive health coverage, and generous time-off, along with structured training and career development within a global leader.

Formación

• Minimum six months of customer service experience.
• Excellent verbal and written English communication skills.
• Strong problem-solving abilities with a customer-first mindset.
• Proficiency with computer systems and basic software navigation.
• Willingness and commitment to report on-site daily at the Concentrix Bacolod facility.

Responsabilidades

• Handle inbound customer inquiries, requests, and support tickets with a high standard of professionalism and efficiency.
• Troubleshoot customer concerns, provide accurate information, and guide users through account or service resolutions.
• Document all interactions, updates, and solutions meticulously within enterprise management systems.
• Collaborate with internal teams to elevate complex issues and contribute to overall service improvement.
• Meet or exceed performance metrics, including quality assurance standards, response times, and customer satisfaction targets.

Conocimientos

English comms

Problem-solving

Computer proficiency

On-site

Descripción del empleo

Concentrix Philippines in Bacolod is seeking a Customer Service Representative to handle inbound inquiries, provide information, and resolve issues with a professional, customer-first approach.

This onsite role offers a competitive monthly package with performance-based incentives, comprehensive health coverage, and generous time-off, along with structured training and career development within a global leader.