Customer Experience Specialist - Bacolod

Concentrix; Bacolod; On-site; PHP 180,000 - 240,000; Full time

Job summary

Concentrix in Bacolod is seeking a Customer Care Specialist to handle customer interactions with courtesy and efficiency. You will clarify needs, provide accurate resolutions, and build rapport while maintaining product knowledge and documentation.

Ideal candidates have a high school diploma with some experience, strong communication, and the ability to multitask in a fast-paced environment. Shifts may rotate, and on-site work is required in Bacolod City.

Qualifications

• High school diploma with 3–6 months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Ability to effectively communicate, both written and verbally.
• Dependable with strong attention to detail.
• Able to multi-task and adapt to changes quickly.
• Tolerance for repetitive work in a fast-paced environment.
• Able to work as part of a team or independently.
• Demonstrate patience in all customer contact situations; maintain a pleasant and professional tone.
• Shift rotation may be required by location/program.

Responsibilities

• Ensure service delivered meets contractual KPIs.
• Clarify customer requirements; probe for understanding and provide resolution.
• Listen attentively and demonstrate empathy to build rapport.
• Greet customers in a courteous, friendly, and professional manner.
• Maintain basic knowledge of client products/services.
• Prepare complete and accurate work and notation of accounts.
• Participate in activities to improve customer satisfaction and business performance.
• Offer additional products and/or services.
• Track, document and retrieve information in call tracking database.
• Respond to inquiries by referring to published materials or senior staff.

Skills

Customer service

Computer skills

Communication

Attention to detail

Multi-tasking

Team player

Patience

Shift flexibility

Education

High school diploma

Job description

Concentrix in Bacolod is seeking a Customer Care Specialist to handle customer interactions with courtesy and efficiency. You will clarify needs, provide accurate resolutions, and build rapport while maintaining product knowledge and documentation.

Ideal candidates have a high school diploma with some experience, strong communication, and the ability to multitask in a fast-paced environment. Shifts may rotate, and on-site work is required in Bacolod City.