Customer Service Representative

J-K Network Services; Taguig; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Group Life Insurance

Free health consultation

Leave Entitlements

Night shift differential if applicable

Retirement fund

Share Purchase Plan

Reward program & Performance Bonus

Job summary

A prominent IT and consultancy firm in Taguig is seeking a customer service representative to handle investment accounts and communication with clients. The ideal candidate will have at least 2 years of BPO experience and a background in handling financial accounts. This full-time position requires willingness to work on-site during night shifts. The role includes various responsibilities aimed at improving customer satisfaction and service processes.

Qualifications

• At least 2 years of experience working in a BPO company.
• Handled financial accounts.
• Willing to work on site and in Night Shift.

Responsibilities

• Answer questions about investment accounts and transactions.
• Evaluate the needs of clients by conducting efficient research.
• Keep communication open and efficient with stakeholders.

Skills

Communication skills

Problem-solving

Customer service

Education

High/Senior High School

Job description

On-site - Taguig 1-3 Yrs Exp High/Senior High School Full-time

Job Description

BENEFITS :

• Group Life Insurance
• Free health consultation
• Leave Entitlements
• Night shift differential if applicable
• Retirement fund
• Share Purchase Plan
• Reward program & Performance Bonus

Client Profile: One of the top ten best firms to work for is this IT and consultancy firm. 47 years of excellent service and more than 33 delivery centers worldwide.

Work Set up: Work On Site

Work Schedule: Night Shift

Responsibilities

• Answer questions about investment accounts, transactions, and associated services from clients and financial advisors.
• Evaluate the needs and desires of clients by conducting efficient research, acquiring information, and solving problems.
• Give precise details on account balances, investment products, and performance reports.
• Keep lines of communication open and efficient with internal stakeholders, financial advisors, and clients.
• Coordinates with higher-level support for issues that are beyond of its purview.
• Find ways to improve the process and help increase the effectiveness of customer service in general.
• Engages in special activities and carries out additional responsibilities as delegated.

Recruitment process

1. Initial Interview
2. Final Interview
3. Job Offer

Qualifications / Requirements

• At least 2 years of experience working in a BPO company
• Handled financial accounts
• Willing to work on site
• Willing to work in Night Shift

Working Location

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