Call Center Representative

Bill Gosling Outsourcing; Taguig; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Comprehensive Training

Growth Opportunities

Diversity & Inclusion

Fun Workplace

Job summary

A leading outsourcing solutions provider in Taguig is seeking a Customer Service Agent. The role involves providing exceptional service to customers, with no previous experience required for certain candidates. High/Senior High School graduates and college undergraduates are welcome to apply, joining a dynamic team that prioritizes customer satisfaction and support.

Qualifications

• Previous experience in an Agent/Customer Service Representative is preferred but not required.
• For SHS Graduate - must have minimum 1 year of BPO experiences handling internal accounts.

Responsibilities

• Help customers with complaints and questions, give customers information about products and services.
• Ensure customer satisfaction and provide professional customer support.
• Engage with customers on all inbound/outbound calls, emails, and other channels of communication.

Skills

Excellent Communication Skills

Positive Attitude

Problem-Solving Abilities

Attention to Detail

Adaptability

Team Player

Tech-Savvy

Education

High/Senior High School Graduate

2nd-Year College Undergraduates or Degree Holders

Job description

On-site - Taguig No Exp Required High/Senior High School Full-time

Job Description

Insurance Health & Wellness

HMO

Bereavement Leave, Birthday Leave, Maternity & Paternity Leave, Sick Leave, Solo Parent Leave, Vacation Leave, Volunteer Time Off

Join a Team That’s Passionate About Making Lives Better!

At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We’re looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results!

As a Customer Service Agent at Bill Gosling Outsourcing, you’ll be the voice of our brand, creating memorable experiences and providing exceptional service to our valued customers. You’ll be part of a dynamic team focused on delivering positive results through excellent communication, problem-solving, and attention to detail. We’re looking for individuals who thrive in a fast-paced environment and are passionate about helping others.

We accept walk-in candidates come and visit ourRecruitment Hubat 15F Two World Square, Upper Mckinley Hills, Taguig City.What You’ll Do:

• Help customers with complaints and questions, give customers information about products and services
• Ensure to deliver BGO and client metrics and expectations on a regular basis.
• Ensure customer satisfaction and provide professional customer support
• Update customer files with appropriate information and ensure information being placed in customer files follow regulatory, client specific, and corporate guidelines
• Engage with customers on all inbound/outbound calls, emails, and other channels of communication applicable and/ or supports to update customer’s account information
• Champion company core values and other company programs
• Other duties as assigned

What We’re Looking For:

Experience:

• Previous experience in an Agent/Customer Service Representative is preferred but not required

Education:

• For SHS Graduate - must have minimum 1 year of BPO experiences handling internal accounts
• For 2nd-Year College Undergraduates or Degree Holders - no previous experience required

Get to Know Us Better! Follow us to get an insider view of our team in action, our values in motion, and a sneak peek into what makes us an awesome place to work!

By applying to this position, you acknowledge that you have read and understood Bill Gosling Outsourcing’s Privacy Policy and consent to the collection, use, and storage of personal information in accordance with the policy.

At Bill Gosling Outsourcing, we believe that diversity makes us stronger. We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace where everyone can thrive. Regardless of your race, gender, age, ability status, or any other characteristic, you are valued here.

If you require accommodations at any stage of the hiring process, we are happy to work with you to ensure you have the support you need – just let us know.

Skills & Abilities:

• Excellent Communication Skills: You should be able to speak clearly, listen actively, and communicate effectively both verbally and in writing.
• Positive Attitude: A friendly, enthusiastic, and approachable demeanor that makes customers feel comfortable.
• Problem-Solving Abilities: The ability to quickly analyze a situation and find a solution to meet customer needs.
• Attention to Detail: Ensure accurate data entry and follow-up on all customer interactions.
• Adaptability: Able to adjust to new systems, processes, and customer needs.
• Team Player: A collaborative spirit who enjoys working with others to achieve common goals.
• Tech-Savvy: Comfortable using customer service platforms, CRM systems, and other software tools.

Willingness to Learn: Open to ongoing training and development to grow in the role and with the company.

• IND01

Why Join Us?

Growth Opportunities: We believe in promoting from within and providing opportunities for career advancement.

Comprehensive Training: We offer extensive paid training to ensure you’re equipped for success.

Team-Oriented Culture: Work in a collaborative, supportive environment with peers who are passionate about what they do.

Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees.

Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events, we foster a lively and inclusive work environment where you’ll build strong connections.

State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity.

Rewarding Work: Help businesses grow while making a real difference in people’s lives!

Preview

Bill Gosling Outsourcing AIC Philippines

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